Tokyo Zoo Premium Sweatshirt

1. Processing Time:

• In-stock products: Orders will be processed within 3 business days (excluding weekends and public holidays) after payment is confirmed.
• Personalized products: Orders will be processed within 3-5 business days (excluding weekends and public holidays) after payment is confirmed.

Please note that processing times may be longer during peak seasons. We appreciate your patience and understanding!

2. Shipping Methods and Delivery Times

We offer the following shipping options:

• Standard Shipping: 19-24 days.

Delivery times are estimates and begin from the date your order is shipped, not the date the order is placed. Delivery times may vary depending on your location and any unforeseen delays (e.g., customs, weather, etc.).

3. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through our website or the courier’s website.

4. Customs and Import Taxes

For international orders, any applicable customs duties, taxes, or import fees will be covered by SportLegendFolk. These costs have already been included in the product price, so you won’t encounter any additional charges upon delivery. Enjoy a hassle-free shopping experience!

5. General Return Policy

We accept returns within 30 days from the date of purchase for most items, provided they are in their original condition, unused, and with all tags and packaging intact. To be eligible for a return, your item must meet the following criteria:

• The product is not personalized or customized unless there is a defect or mistake caused by us.
• You have proof of purchase (e.g., order number or receipt).

6. Payment Methods

You can use credit/debit cards or PayPal. Frequently Asked Questions (FAQ): 

• Is my payment information secure?
  • Yes, we use SSL encryption to protect your data and comply with GDPR (for EU customers) and PCI-DSS standards.
• Can I pay in a currency other than USD or EUR?
  • Currently, we only accept payments in USD or EUR. If your card supports currency conversion, your bank will handle the exchange.

Note: All card details are encrypted using SSL technology to ensure maximum security.